Account & Data Deletion

You can permanently delete your account and personal data at any time, directly from our apps — no need to contact us.

In the mobile app: open Profile → Security → Delete Account, then confirm. On the website: sign in, go to My Profile, scroll to Delete Account, and confirm.

Deleting your account permanently removes your profile (name, email, phone), saved delivery addresses, wishlist, product reviews, and activity logs.

For legal, tax, and accounting reasons, records of past orders are retained but are anonymised — they are no longer linked to your name or contact details.

If you are unable to use the in-app option, you can request account and data deletion by emailing info@resolutemetal.co.zw from the email address associated with your account, with the subject line "Delete my account".

We will verify your identity and complete the deletion within 30 days, and confirm by email once done.

Personal data is deleted immediately upon confirmation. Anonymised order records are retained only as long as required by applicable law, after which they are removed in the normal course of data housekeeping.

For any questions about account or data deletion, contact us at info@resolutemetal.co.zw or +263 77 123 4567.